The Hanover expands workers comp claim services program

The Hanover Insurance Group Inc. on Thursday announced an expansion of its workers compensation program to gain insights into factors that may impact the treatment of an injured worker.

The program leverages data and predictive analytics to examine the “psychological, social and economic factors that potentially creates barriers to recovery and return to work including stress levels, health beliefs and literacy, family relationships, employer and employee relationships, and social support,” the Worcester, Massachusetts-based company said in a statement.

The new approach includes administering surveys to both injured employees and employers at the time of injury to identify all factors that may impact a claim earlier in the process, said Carmen Sharp, senior vice president of claims at The Hanover, in the statement.