PPL records highest number of active platform users in June

Placing Platform Limited (PPL) has confirmed that June saw a record number of active users on the platform, as clients positioned themselves for the critical renewal period.

During June, over 500 users accessed renewal-specific support, with virtual classroom sessions proving the most popular, followed by bite-sized videos and infographics.

On PPL’s busiest day during the H1 renewal season, 5,455 users undertook placing activity on the platform, up by c.1,000 users from the same period in 2024.

The June statistics show that 99.9% of all service desk calls were answered within 10 seconds, 98% of service requests were resolved within 1 day, and 95% of production incidents were resolved within 5 days.

Over H1’25, PPL also reportedly delivered strong service and performance improvements compared to H1’24. Taking a look at the 2024 statistics shows that there was a 66% reduction in market-raised production defects, a 14% improvement in the number of production incidents resolved within 5 days, and 7% improvement in the number of service requests resolved within 1 day.

Additionally, PPL said that platform user experience improved as the number of service requests fell by 23% between H1’24 and H1’25, despite platform user levels being at record highs.

This fall is attributed to the introduction of express contract and renewal functionality and the delivery of enhanced training and support for users, explained PPL.

Colin O’Malley, Chief Operating Officer, PPL, commented, “I am pleased to report that PPL has been able to build and sustain high levels of platform reliability and client service throughout a critical business period for our clients. Activity levels suggest that the London Market is in good health and that PPL continues to retain the trust of its broad client base.

“We remain absolutely focused on delivery of our number one task: ensuring our clients can place and bind risks quickly and efficiently. It is from that solid base that PPL will continue to evolve its product and service offer, enabling our clients to operate at scale and unlock further benefits of data-driven trading.”

This website states: The content on this site is sourced from the internet. If there is any infringement, please contact us and we will handle it promptly.