AI opportunities for insurance industry are real and meaningful, says Aon CEO Case

In an interview with CNBC at Davos 2025, Greg Case, CEO of Aon, emphasised that the opportunities presented by artificial intelligence (AI) are “real and meaningful” for the insurance and reinsurance industry.

During the interview, Case also acknowledged the significant challenges posed by volatility, noting that these can be overcome through analytics, content, and insights—areas where generative AI plays a pivotal role.

“So, we’ve been working on this for many, many years,” Case said. “The investment I described before, really never in our industry has someone invested a billion dollars to advance a specific set of analytics that will help clients really make better decisions. And we, in our view, have to go further faster in order to make that happen.”

Case cited this investment in the interview, explaining that Aon recently made a $1 billion investment in analytics, content, and capabilities to advance generative AI and its application. This investment also aims to strengthen the client experience and support business growth.

Case continued, “We see applications everywhere, and not just on the content, but also on the service and the capability to support their supply chains.”

He further explained how generative AI, analytics, and insights are enabling Aon to access broader sets of capital. Traditionally, risk has been managed within a $4 trillion global insurance pool, but AI-driven analytics are unlocking new sources of capital, including sovereign wealth funds, pension funds, and high-net-worth investors.

“For your listeners, think about it as a $4 trillion risk pool, but against a $250 trillion capital pool,” he explained. “So, when we do parametric or specialised instruments that actually help clients make specific decisions for accessing a broader group of capital. So, generative AI, analytics, insights, help us access much broader sets of capital to really address some of these challenges more effectively.”

Rather than viewing AI as disruptive, Case described it as an accelerator. He pointed to Aon’s AI-driven platform in Ukraine, which enabled private capital to support reconstruction efforts during wartime.

“So, for us, if that’s called disruptive, we love it. In essence, we need to move further faster as I described before, with better solutions. And not just through Aon, with our partners and with public-private partnerships as well. And this is the unlock that we are really betting around,” he concluded.

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