Convex to improve operational model with EXL partnership

International specialty insurer and reinsurer Convex has partnered with EXL, a data analytics and digital operations and solutions company, to evolve their operational model through data and technology.

Through this multiyear partnership, the program aims to improve efficiency and customer experience, delivering a more cost-effective, scalable and resilient operating model.

As part of Convex’s strategically differentiated approach to outsourcing, EXL will help deliver the next phase of development in operational excellence and efficiency, enhancing workflows and delivering integrated data-enriched management information, analytics and AI across the breadth of the operating model.

Through Convex’s distinctive outsourcing strategy, EXL will help deliver the next stage of operational excellence and efficiency, optimising workflows, and providing integrated data-enriched management information, analytics, and AI solutions across the entire operating model.

This will allow Convex to continue to maintain its client-centric focus and growth momentum while drawing on EXL’s deep expertise in insurance operations and market-proven AI and data capabilities, the firm noted.

Additionally, Convex’s requirements for flexible and adaptable access to evolving skills and resources will be supported by EXL’s multi-tower and multi-geography delivery centres and transformation centre of excellence.

“We are excited to work closely with Convex to evolve their operating model, supporting better business decisions through data and technology while delivering greater scalability and efficiency in their operations,” said Vikas Bhalla, president, EXL and head of Insurance business.

Adding: “Partnering with EXL will not only support Convex in its continued growth and deployment of current technologies but also help the organisation leverage future technological advancements with speed and agility.”

Adrian Spieler, chief operating officer at Convex, commented: “We selected EXL as a strategic partner because we felt they aligned well with our values while demonstrating a strong capability and drive to leverage cutting-edge technology and data in the delivery of services.

“EXL not only brings the London market experience but also the experience of implementing transformational solutions alongside transparency and high-quality management information into operations. We see this engagement as an accelerator for delivering operational excellence to our brokers and clients.”

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