Duck Creek launches new payment processes solution for North America

P&C insurance software provider Duck Creek Technologies, has announced the launch of Duck Creek Payments in the North American market, a cloud-based Software as a Service (SaaS) solution.

This cutting edge product, Duck Creek stated, is to transform the insurance industry by offering unparalleled access to any global payment provider or technology for premium collections and claims disbursements.

Duck Creek Payments will serve as the singular entry point to the global payments ecosystem, making sure insurers enjoy heightened cost efficiency, accelerated time-to-market, improved customer experiences, and future-proofed payment offerings, all while ensuring payment compliance.

“Duck Creek Payments is the key to unlocking a streamlined, future-ready payment experience for insurers, solidifying its status as a game-changer in our industry,” said Jess Keeney, Chief Product & Technology Officer, Duck Creek Technologies.

Adding: “The choice and flexibility this innovative solution provides our customers will offer them significant advantages and position them for success in the evolving digital payments landscape.”

Duck Creek’s payment solution was initially crafted for the European insurance market, and it has already solved payment complexities for European clients.

It complements the firm’s broader suite of core system solutions allowing insurers to effortlessly connect to their preferred payment provider, harnessing their chosen payment technology in the regions in which they operate or on a global scale without the headaches of extensive and time-consuming integrations.

Karlyn Carnahan, head of Celent’s North American insurance practice, said “Revolutionising payment practices in the insurance sector isn’t merely an upgrade; it’s a fundamental shift towards a future where efficiency and customer satisfaction reign supreme”

“Modernising payment processes is the linchpin for insurers to stay agile, reduce operational complexities, and ultimately, deliver a frictionless customer-centric experience. In an era defined by technological advancements, embracing these changes isn’t just an option; it’s a strategic necessity for the insurance industry to thrive and meet the evolving needs of both insurers and policyholders alike.”

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