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PODCAST: New NAF Association president Micky Watts

Micky Watts of Anderson Brothers Bank is the new president of the National Automotive Finance Association. Cherokee Media Group’s Nick Zulovich connected with Watts during this year’s Non-Prime Auto Financing Conference to recap his journey from joining the association more … [Read More]

USAA melding human, AI interactions

USAA is testing ways to improve the digital experience and identify when human intervention is necessary, Scott Serpico, associate vice…