FCCI partners with Cognizant to expand into E&S market and modernise operations

Through a partnership with Cognizant, FCCI Insurance Group (FCCI) has launched a new Excess & Surplus (E&S) line of business, marking a significant milestone in its modernisation journey.

This collaboration utilises Cognizant’s expertise in the insurance industry and Duck Creek Policy with Active Delivery to modernise FCCI’s operations and expand into the E&S market.

Dave Patel, Executive Vice President – Chief Information Officer (CIO) at FCCI, stated, “These new E&S lines of business are a significant milestone in FCCI’s modernisation journey, signalling a major expansion of our footprint in the industry. Furthermore, it marks a pivotal evolution in our business strategy.”

He added, “By entering the E&S market, we’re positioning FCCI to be the commercial carrier of choice with ‘one-stop’ shopping for our agency partners. Cognizant’s deep industry knowledge and track record in managing complex insurance programs made them the ideal partner to lead this critical transformation.”

As part of this partnership, FCCI and Cognizant have implemented a cutting-edge policy administration system that enhances FCCI’s existing commercial property and casualty offerings with E&S capabilities.

The E&S segment will include General Liability, Excess Liability, Inland Marine, Crime, and Property and Package insurance. The first two lines were launched in October, with the remaining lines set to go live in early 2025.

Additionally, FCCI’s transition to Duck Creek’s platform allows for greater operational efficiency, automation of manual processes, and faster market entry for new products.

Cognizant, as Duck Creek’s premier delivery partner, led the implementation to ensure FCCI quickly achieves reduced expense ratios, improved core operations, and enhanced scalability to manage higher volumes seamlessly.

Patel noted, “Deploying Duck Creek Policy with Active Delivery will enable us to provide exceptional service and customised insurance solutions to businesses that require specialised coverage.”

Duck Creek Policy with Active Delivery removes the need for future upgrades, allowing property and casualty insurers to deliver products at scale.

With this platform, FCCI can effectively support E&S business processes while adapting to changes, ensuring exceptional service for agents and policyholders. This targeted strategy addresses the rising demand for flexible and robust insurance solutions in challenging markets.

Chris McCloskey, Chief Operating Officer of Duck Creek Technologies, said, “In this era of rapid customer-centric innovation and growth, we continue to help insurers streamline their processes to deliver new insurance services that will directly benefit policyholders quickly.

“With the launch of Policy with Active Delivery, FCCI will never have to upgrade again – eliminating maintenance costs and changing the way they do business.”

Ajay Pandita, Senior Vice President and Financial Services, Fintech & Insurance Business Unit Leader of Cognizant, commented, “We are excited to collaborate with FCCI to expand their business into the E&S market and beyond.”

“This partnership builds on our ongoing efforts to modernise FCCI’s applications and migrate policies to the Duck Creek platform. Our combined expertise and cutting-edge digital solutions are expected to enable FCCI to deliver superior customer experiences and achieve sustained growth,” Pandita concluded.

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