Hiscox appoints Harriet Hanna as COO of Lloyd’s managing agent HSL

Specialist global insurer Hiscox has appointed Harriet Hanna as Chief Operating Officer of Hiscox Syndicates Ltd (HSL), the Lloyd’s of London managing agent that underwrites capacity for Hiscox’s business units, including Hiscox London Market.

According to the firm, Hanna will have oversight responsibilities for the operational capabilities of HSL, ensuring that all business units writing onto syndicate capacity operate within agreed service standards and the latest regulatory guidance.

Hanna will also have direct responsibility for the Operations and Change teams within the London Market business, and will sit on the Hiscox London Market Leadership Team and join the HSL Board when she takes up her role in September.

Based in London and reporting to Hiscox London Market CEO Kate Markham, Hanna succeeds Adam Rushin, who is retiring after more than 25 years of distinguished service with Hiscox.

Kate Markham commented, “Harriet joins us at a pivotal time for us as we continue to scale our business and accelerate our digital transformation efforts.

“Her significant operational experience, including in areas like digital, data and AI, will add great value.

“I look forward to welcoming Harriet to the business, and seeing her play a key role in ensuring we continue to deliver outstanding service to our brokers and clients today, as well as setting us up to thrive in the medium and longer term.

“I would also like to offer my thanks and gratitude to Adam Rushin, who is retiring after a stellar 25-year career at Hiscox, which has seen him take on operations roles throughout the Group, with the last decade focused on Hiscox London Market.

“His passion for this business and everyone who works here will be greatly missed. We wish him well in his retirement.”

Hanna added, “Over the past few years, Hiscox has distinguished itself by leveraging technology to drive transformational change within the insurance sector. It’s an exciting time to join the business as it continues to evolve and innovate, and I’m looking forward to continuing to build on its strong track record of giving businesses the confidence to realise their ambitions.”

Hanna holds over 20 years of experience in technology and financial services, including roles at Royal Bank of Scotland, Barclays and Amazon. Most recently, she was Chief Operations Officer at Funding Circle Ltd.

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