Nationwide’s fire and water loss prevention program reaches milestone

Nationwide’s Ting program has reached a 50,000 home milestone demonstrating a positive impact on engagement and prevention to reduce fire and water loss risk, the insurance services company has stated.

The Ting program was launched in 2022 in partnership with Whisker Labs and Hartford Steam Boiler. With its prevention technology, it helps protect families and homes by predicting and preventing fire hazards.

So far, the program has identified and mitigated over 500 fire hazards. In each case, dangerous electrical failures were detected, confirmed, and mitigated before a fire ignited, Nationwide explained.

Ting has also prevented incidences of water loss by detecting water interaction with an electrical system, including failing water heaters and sump pumps.

Sarah Jacobs, Nationwide, VP of product development said: “Nationwide continues to help reduce risk and keep families and homes safe with effortless, personal, and reassuring customer experiences.

“The Ting program is helping Nationwide deliver on this promise by predicting and preventing fires and water losses. It has proven to be very effective, our customers love it, and we are excited to explore additional expansion of the program.”

Since 2018, HSB has partnered with Whisker Labs to help bring Ting to the insurance market. “The Ting program is a vital part of HSB’s technology ecosystem,” says John B. Riggs, chief technology officer and senior vice president of Applied Technology Solutions for HSB.

He added: “Fire continues to be one of the most devastating losses. And we see a positive impact on engagement and prevention via Ting across all key metrics which explains why it is scaling more quickly than any other home IoT solution available today. It consistently yields excellent feedback from our insurance clients and their policyholders.”

Ting recently surpassed 650,000 home years of monitoring experience nationally. It has been able to identify fire and water hazards at a rate of 1 in 60 homes on average each year and predicting and preventing over 80% of electrical-related fires.

“The Whisker Labs Ting team is very proud to be a partner with Nationwide Insurance in helping reduce home fires and water losses. We are committed to helping protect Nationwide customers by monitoring the electricity that we all rely on for virtually everything in our lives today,” said Bob Marshall, Co-Founder & CEO of Whisker Labs.

“It is incredibly gratifying each time Ting helps identify an electrical fault, mitigate the hazard, and prevent a fire or water damage from developing. Helping predict and prevent these risks and avoid the claim is better for everyone. We are accomplishing this with a curated hands-on customer experience that delights and engages customers.” Marshall concluded.

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