PPL reports strong platform performance during peak renewals season

Placing Platform Limited (PPL) has reported strong platform performance and service delivery during the peak 1/1 renewals season.

2024 marked a year of significant transition for PPL, characterised by continuous platform enhancements, with a renewal season that culminated in near-faultless service standards for users during the traditionally busy renewals period, the firm noted.

December was the busiest month for placing risks, with PPL handling heightened placing volumes, including a peak of 5.5k unique users trading on the platform on December 18th.

The firm also set up over 500 new stamps and 350 unique new users, and answered 99.9% of service desk calls within 15 seconds, with 80% of requests resolved within one day.

These December results reflect a broader trend of improvement throughout 2024. Comparing the first quarter to the fourth quarter of the year, PPL demonstrated significant progress.

According to the firm, it experienced a 44% reduction in service desk calls, a 24% reduction in service requests, and a 65% reduction in incidents raised.

Colin O’Malley, Chief Operations Officer at PPL, said: “ We take our responsibility to serve the market very seriously and are proud to have delivered for our clients during this peak renewal season, and throughout 2024.

“As we build out new capabilities in 2025, clients can rest assured our focus on reliability and service excellence will remain front and centre.”

This website states: The content on this site is sourced from the internet. If there is any infringement, please contact us and we will handle it promptly.