Bank of Ireland is spending €34 million to overhaul its call centre operations, providing operators with a single customer view and introducing voice biometrics for added security.
The Canadian Imperial Bank of Commerce (CIBC) has agreed a multi-year deal to use Microsoft Azure as its primary cloud platform.
Lloyds Banking Group has built an AI knowledge hub that slashes the time it takes customer-facing employees to answer queries.
IBM has acquired Canadian fintech Expertus as part of a strategy to extend its hybrid cloud offerings deeper into the AI and payments space.
Freetrade co-founder Adam Dodds is stepping down as CEO of the UK trading app to be replaced by COO Viktor Nebehaj.
Al Rajhi Bank Malaysia (ARBM) has selected Thought Machine to power its upcoming next-generation digital bank.
UK-based regtech eflow Global has raised £7 million in a Series A funding round led by Finch Capital.
In a sector-first, Isle of Man-based crypto staking firm KR1 is planning to list on the London Stock Exchange.
“Web3 is the ‘perfect platform’ to be compensated for one’s own data,” explains Rumi Morales, a founding director at Navigate, a Web3 platform developing an AI-powered map from crowdsourced data.
Nationwide has sped up its credit decisioning capability by 50% after migrating 1.5 million monthly credit decisions across mortgages, loans, and cards to the cloud-based Fico Platform.
With 95% of all customer interactions now passing through digital channels, National Australia Bank is adopting a DevOps approach to product delivery cycles to keep the technology moving inline with customer’s rapidly changing needs.
Hannah Wallace, head of FinextraTV, took to the stage at Sibos 2022 in Amsterdam to interview Manish Kohli, global head of global payments solutions at HSBC, about the latest payments innovations, what is impacting the financial services industry on a global scale and how banks can support the evolving needs of the customers.
Cloud tokenisation provider TokenEx has agreed a merger with payments orchestration platform Ixopay. Financial terms were not disclosed.
NCR Atleos has launched a service that lets Americans sell bitcoin and pick up the cash at ATMs at thousands of merchant locations across the US.
Bank of America, Goldman Sachs, JPMorgan Chase, Morgan Stanley and Wells Fargo are to turn their New York offices into coding bootcamps for under-represented college students in a new initiative intended to increase the representation of women and people of colour in software engineering within the financial services industry.