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7 ways banks can leverage the cloud to achieve customer centricity

Evidence suggests that centring operations around customers rather than focusing on products improves user experience and generates revenue. The cloud can help incumbent banks digitise operations that are structured around siloed, on-premises systems, data and processes, and enable them to become customer-centric.

AFP: Does the US need Faster Payments?

How much choice is too much choice? The second day of AFP in Nashville, Tennessee, saw BNY Mellon’s Sumner Francisco, Finzly’s Karuna Kathir, PTap Advisory’s Peter Tapling and Walmart’s Sarah Arnio, take to the stage to discuss the adoption and benefits of Faster Payments and the differences between rails such as instant payments, same-day ACH, and push-to-card transactions.