What the Consumer Doesn’t Know: Demystifying the F&I Department

In January — three days before President Trump was inaugurated — the Consumer Financial Protection Bureau shared a proposal via the Federal Register to launch an auto-loan survey to collect a variety of information from contract holders. Last week, the … [Read More]

Perhaps the sentiments held by the contract holders in your finance company’s portfolio aren’t quite as sullen as some of the recent consumer studies that have surfaced in the past month. With debt-free aspirations sagging and a majority of individuals … [Read More]

Remember when compliance experts spent years discussing the Safeguards Rule? You know, the mandate that requires non-banking financial institutions, such as car dealers, to develop, implement, and maintain a comprehensive security program to keep their customers’ information safe? Well, the … [Read More]