Zurich Canada unveils organisational enhancements to support customers and brokers

Zurich Insurance Company Ltd (Canadian Branch) has announced a series of organisational enhancements with new units and leadership appointments to further support customers and broker partners.

As the company enters its next phase of growth, these organisational enhancements aim to more closely align Zurich Canada’s teams with its key customer segments: National, Middle Market, SME, and Retail. The restructure intends to streamline how customers and brokers do business with Zurich, as well as deliver tailored services to meet specific needs.

Zurich Canada has announced that its National Accounts unit will be led by Dane Hambrook. It will include National General Property, National Liability (including Environmental & Auto), a newly consolidated National Energy/Construction/Marine unit, Surety, and Financial Lines.

Alternative Risk Solutions will be led by Marco Royer, overseeing Programs, MGAs, and ART/Captives.

Donna Mulligan will continue to lead the Middle Market unit, focusing on industry verticals including Manufacturing, Retail, Professional Services, Real Estate, Wholesale, Technology, and Construction.

Retail will encompass A&H, Travel, and Retail Partnerships (Auto & Home). The Head of Retail will report to Paul Jackson, Head of Customer & Market Management and Retail.

Saad Mered, CEO of Zurich Canada, said, “We are committed to putting our customers and broker partners at the centre of everything we do. These changes are a reflection of our ambition to deliver simpler, more effective solutions and to build even stronger relationships with those we serve.

“By aligning our organisation more closely with our customers’ unique needs, we are positioning Zurich Canada for sustainable growth and continued leadership in the market.”

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